I still didn’t have it almost two weeks later, and I called the HVAC company again
My father always bought a maintenance repair plan when the last one was about to expire. He taught all of us kids the importance of having a maintenance and repair plan. When I bought my house, I immediately asked the HVAC company about a maintenance and repair plan for our HVAC system. I wanted to know I would get yearly maintenance and they would make minor repairs, if they were needed, at the time of servicing. I bought a two-year HVAC maintenance and repair plan. I liked that just one service was the cost of a two-year plan that covered both the air conditioning and the furnace. About a month after purchasing the plan, I still hadn’t received the paperwork that went with it. I called the HVAC company and they told me I should have received the paperwork when I bought the service plan. I agreed that I should have received it, but I didn’t, and I wanted the paperwork. I wanted to know all the services I was eligible in case I need some work done. She promised to send me a copy of the agreement, and I should have it in about three days. I waited three days, but the agreement didn’t arrive. I still didn’t have it almost two weeks later, and I called the HVAC company again. When she said she would send me a copy, I told her not to. I was going to stop at the HVAC company on my way home from work, and she could give it to me then. I thanked her and hung up before she could tell me not to stop in.