I tried to call the HVAC company last week to discuss a problem with my furnace.
- The phone rang about ten times and no one answered.
I was just getting ready to hang up, when I heard a man’s voice answer and tell me I had reached the Carlton HVAC company and Carlton was speaking. I wasn’t sure what I should say. I couldn’t believe the owner of the HVAC company was answering his phone. I started telling him about the furnace and how I was expecting to speak to a secretary or an HVAC technician. He said he often answered his own phone when everyone was busy, and asked what he could do to help. I told him I was hearing odd noises in the ductwork, but I didn’t know if it was a critter, or something else. He asked how long I had been hearing it, because with the heat, most critters wouldn’t be surviving in the ductwork. I asked him if he had any idea what the noise could be, but without hearing the noise, he couldn’t give me any idea. He asked for my name and address, and said he could be there in half an hour. When he got to the house, he checked the ductwork, and said he found the problem. There was a small hole in the ductwork that was wheezing out the heat whenever it turned on. He was going to have the ductwork cleaners come out and make the repair, then clean and sanitize the ductwork. It would take a little more than an hour and they would be there the following morning.
heating dealer