The HVAC company had been in our house working on the furnace and ductwork for almost a week.
They installed a new furnace that they couldn’t get working.
They were still waiting for the ductwork to be delivered. My husband reminded them they had a contract saying they would install the new furnace and ductwork within five days of the receipt of the furnace. They said they had the furnace installed, but there was no way they could test it until they completed the ductwork. None of this was our fault. They ordered the wrong ductwork for our house. We didn’t order it. My husband was upset because we had been running space heaters for the past two weeks. When we thought we would have heat within a week, he was okay with using space heaters. Space heaters for two weeks were no longer pleasing. He told them they had three days to get the furnace installed and the ductwork in place. If our furnace and ductwork wasn’t completed within three days, he was going to consider the contract as being broken. At that point, we would get a new HVAC company to finish the work, and they wouldn’t get paid. The HVAC technician wasn’t happy, and he called the owner of the HVAC company. I’m not sure what was being said, but the HVAC technician wasn’t happy. When he handed me the phone, the owner was apologizing for not having the work done, and all installation fees would be free if I gave them two days to complete the work. I told him I had to think about it, and he then offered 25% off the price.