Last year, I started working with a mentor.
I had done due diligence to look for a perfect fit, a mentor who would teach me all about the air conditioner corporation plus how to run a successful 1.
So far, I have l acquired a wealth of information from her. I remember the first lesson involved a broken-down cooling system at an affluent house in the suburbs for a toil order. How my mentor handled the irate client from start to end was truly impressive. When every one of us got to the residence, every one of us found a truly irate customer. The complaint was that the cooling system upgrade was barely several years plus the plan was starting to show signs of troubles. The client complained saying that every one of us were the fifth team of A/C workers that he had called within the last several months. Both times, the A/C representatives called the same air conditioner corporation. He was talking to the client as every one of us handled the A/C repair. When every one of us got back to the office, my mentor, who is also my boss, explained the first lesson, excellent client service. Always be empathetic with the customer, and part of great client service includes having a feasible A/C care plan customized to each client. If a client is convinced to follow the A/C care guideline, then they can benefit from receiving quality A/C service from their old or even current A/Cs. He had been successful because he had opted to specialize in 1 area. My mentor was a specialist when it came to air conditioner repair as much as he also partly doubled up as an air conditioner corporation! Just as every one of us seek to keep improving the air quality, so should I keep improving the business.