I have worked for the family business my entire adult life. I had gradually gone up the ranks and was finally the managing director. Even with the added responsibilities, I would often accompany my colleagues to any high-ranking jobs. High-priority cases were not frequent, but I would tag along with the air conditioning suppliers when they were there. It was an excellent customer service gesture to the high-ranking customer. A couple of days ago, we got a call at the air conditioning business offices from a customer who needed assistance checking his malfunctioning air conditioner. The customer was from the cement factory downtown. Its general knowledge that the cement factory provided cement for the entire state and even exported it to other states. The customer had issues with the unit for a couple of weeks. The staff at the factory had complained of deteriorated air quality. A rough check of the air conditioner installation did not yield any fruits. The manager had called the office and scheduled a much-needed a/c service where thorough air conditioning maintenance would reveal any underlying issue. They needed a new air conditioning filter as the old one was filthy. The a/c worker got a dozen more filters from the downtown air conditioning company. He also took care of the necessary a/c repairs as there were worn-out components. The a/c representatives did a great job on the a/c care plan. I recommended that the customer upgrade the regulator to a digital thermostat, an idea he liked. Before leaving the factory, we shared a list of proper a/c care guidelines with the maintenance team.